Terms & Conditions

1. Recitals
To help Dusit Gold members (the "Member") fully understand the Dusit Gold Programme's special services, benefits and awards (the"Programme"), the following terms and conditions ("Terms and conditions") have been prepared as a reference. Unless specifically stated otherwise, these terms and conditions will apply to all Members.

The following terms and conditions shall govern participation in the Programme and crate a legally binding agreement between Dusit Hotels & Resorts and the Members. It is thus the Member's responsibility to read and understand all of the terms and conditions. These terms and conditions shall be governed by and construed in accordance with the laws of Thailand. Both Members and Dusit Hotels & Resorts hereby irrevocably submit to the exclusive jurisdiction of the courts of Thailand.

All interpretations of these terms and conditions shall be at the sole discretion of Dusit Hotels & Resorts. However, the terms and conditions and Dusit Gold benefits and award use are subject to change at any time without prior notice.

2. General
2.1 The benefits, rewards and privileges received from participating the Programme (the "Benefit") is individual for each Member. The benefits to Members will be closely tailored to their individual preferences and needs in order to constantly exceed expectations through guest experiences. Dusit Gold Member Benefits are determined by each participating hotel and resort individually and are not standardised across participating hotels and resorts enrolled in the Programme.

2.2 The Programme offers direct benefits at hotels operated as Dusit Thani Hotels& Resorts, Dusit Devarana Hotels & Resorts, dusitD2 Hotels & Resorts, DusitPrincess Hotels& Resorts or any other hotel brand owned, managed, operated, franchised or leased by Dusit International or its subsidiaries or affiliates (collectively the "Participating Hotel").


2.3 The Programme may continue until such time as Dusit Hotels & Resorts at its sole discretion elects to designate the Programme termination date. Dusit Hotels & Resorts has the right to end the Programme at any time without prior notice.

2.4 Dusit Hotels & Resorts may, without notice, discontinue Dusit Gold Membership ("Membership") if the Member fails to promptly pay hotel bills or appears to be utilizing the Programme in a manner inconsistent with these terms and conditions or the intent of the Programme, including, but not limited to, Dusit Gold benefits and awards use.

2.5 Dusit Hotels & Resorts may discontinue Membership of any Member who acts in an abusive manner or in a manner inconsistent with local, state or federal laws.

2.6 Discontinued Membership will result in the loss of all benefits and the Dusit Gold account will be closed.

2.7 The sale or barter of benefits (including other rewards and benefits received from the participating to the programme) are prohibited. If any of them have been transferred, sold or assigned for such purposes, they may be confiscated or cancelled.

2.8 In the event that any participating hotel ceases to operate as Dusit Thani Hotels& Resorts, Dusit Devarana Hotels & Resorts, dusitD2 Hotels & Resorts, DusitPrincess Hotels& Resorts or any other hotel brand owned, managed, operated, franchised or leased by Dusit International or its subsidiaries or affiliates, the benefits will not be available for stays at the participating hotels, nor will the benefits be available after the termination date at such participating hotels, even if the reservation was made prior to the termination date.

2.9 Members must be at least 18 years of age and the age of majority in their state or province of residence. Individuals are only eligible to have one Dusit Gold membership account. Memberships cannot be shared or combined by more than one person. Corporations, associations, or groups cannot enrol in the Programme except clearly express in the terms and conditions. Individuals working in Dusit Hotels & Resorts's corporate and divisional offices as well as individuals working at any Participating Hotel (collectively "Associates") may participate in the Programme. Room nights and stays booked on staff or friends and family rates are however not eligible for status upgrades.

3. Dusit Gold Programme Hotel Services
3.1 To be eligible to receive the Benefits, the Member must provide their Membership name or number when making a reservation and notify Participating Hotels at check-in. The Benefits are only applicable at Participating Hotels and their services are subject to availability. Membership at no point in time constitutes a right to receive certain Benefits. It is at the sole discretion of Participating Hotels to avail any Benefits as appropriate.

3.2 Dusit Hotels & Resorts will make best-faith efforts to deliver specified Benefits to Members. However, not all Benefits can be provided at all Participating Hotels. Dusit Hotels & Resorts or Participating Hotels shall not be liable for refunds or for consequential damages resulting from failure to deliver such services.

3.3 The Membership card is not a credit card and all standard hotel credit procedures, including the presentation of an authorized credit card, apply. The Membership card is delivered to individual Member upon request.

4. Premier, Executive and Elite Membership
The Program offers three Membership tiers – Premier, Executive and Elite. Members may earn tier upgrades by accumulating a fixed number of eligible stays or nights in a calendar year from eligible stays* at Participating Hotels as shown in the table below. The tier qualifiers as well as terms and conditions are subject to change without notice. To receive the Benefits toward tier status of the Programme, Members must pay an eligible rate for at least one night of their stay. A stay is defined as the total number of consecutive nights spent at one Participating Hotels. Back-to-back stays within a 24-hour period at one Participating Hotel is considered one stay. A Member will not receive the Benefits toward tier status or toward any promotion for the nights the Member pays an ineligible rate or nights that are placed on a group Master Account (for example, Master Accounts paid by a convention, association or group). Qualifying stays or nights will only be accounted for after the Members complete their stay and are checked out of the Participating Hotel.

Membership tier Number of stays at eligible rates
per calendar year
Number of Room Nights at eligible rates
per calendar year
Premier 0 0
Executive 5 10
Elite 15 30
 



4.1 Premier Membership
Premier Membership will be given to Members on sign up. No minimum number of stays or nights are required.

4.2 Executive & Elite Memberships
Executive or Elite Memberships will be given to Members who, in the course of one year from application date or tier-level change date, record the required minimum number of stays or nights at eligible rates and provide a valid Membership number at time of reservation or check-in. Members will not receive credit toward tier status or promotions for nights when ineligible rates are paid. Executive & Elite Memberships are valid as long as the minimum annual required stays or room nights are met. When Member is paying for more than one room, only the room in which the Member stays will count toward Executive & Elite Memberships.

4.2.1 Free night rewards can be earned by Executive and Elite members only for every 20 paid qualifying nights with a minimum spend starting from USD 2,500 on room charges. Eligible room nights and spend must accumulated from 18 May 2015 (Dusit Gold Programme Re-launch Date) and thereafter are eligible towards Free Night Award and must be accumulated within a period of 24 months.

Higher spend requirements will be applied according to each property’s redemption category according to free night award redemption chart:

Free Night Award Redemption Chart
 

Number of nights Required

Minimum Room Spend required for
each free night(USD)

Redeemable Hotels

20

2,500

Dusit Princess Korat, Thailand

Dusit Princess Chiang Mai, Thailand

Dusit Island Resort Chiang Rai, Thailand

Dusit Princess Wellness Resort, Sichuan Panzhihua, China

3,500

dusitD2 Chiang Mai, Thailand

dusitD2 Fudu Binhu Changzhou, China

Dusit Princess Srinakarin Bangkok, Thailand

Dusit Thani Bangkok, Thailand

Dusit Thani Pattaya, Thailand

Dusit Thani Hua Hin, Thailand

                                dusitD2 Khao Yai, Thailand

Pathumwan Princess MBK, Bangkok, Thailand

4,500

Dusit Thani Laguna Phuket, Thailand

Dusit Thani Krabi, Thailand

Dusit Thani Lakeview Cairo, Egypt

Dusit Thani Manila, Philippines

Dusit Thani Guam, United States

Dusit Thani Dubai, United Arab Emirates

Dusit Thani Abu Dhabi, United Arab Emirates

Dusit Thani Dongtai, China

                    Dusit Thani Fudu QingFeng Garden, China

dusitD2 Narobi, Kenya

dusiD2 Kenz Hotel, Dubai

7,500

Dusit Thani Maldives

Dusit Deverana Hot Springs & Spa Conghua, Guangzhou, China



4.2.2 Eligible nights and spend will be expired in 12 months from date earned.

4.2.3 A maximum of 3 free nights per stay are allowed and must be redeemed within 12 months from date earned.

4.2.4 Free nights can only be redeemed at participating hotels and resorts and are subject to availability, for ‘room only’ and applicable for the lead-in room type only.

4.2.5 Free nights are not transferable and cannot be combined with other promotions and not combinable on the same dates with other awards, upgrade certificates, partner awards, certificate discount or benefits , incentive travel awards, gift vouchers, checks or any other special offer.

4.2.6 Free nights are no commissionable or redeemable for cash and considered void if sold for cash or other consideration.

4.2.7 Dusit Hotels & Resort reserve the right to cancel the free nights reward programme or individual accounts at any time without prior notice.

4.2.8 Members must contact Dusit Gold Service Centre to redeem a free night. Reservation request must be made by email through the Dusit Gold Programme Service Centre (email address: [email protected]) at least 2 weeks prior to arrival date requested and once confirmed cannot be cancelled or amended. Unused free nights as a result of early departure will be forfeited.

4.2.9 Member spend that was used to calculate free nights redemption may not be reused.

4.2.10 Dusit Hotels & Resort reserve the right to cancel the free nights reward programme or individual accounts at any time without prior notice.

4.3 All Members

4.3.1 All Members will be offered Benefits at all Participating Hotels when staying on eligible rates only. (See 4.3.5 for eligible rates)

4.3.2 To qualify and maintain the consecutive year of Membership account levelled the same tier, minimum nights and stays at any Participating Hotels are required based on Membership tier level otherwise downgrade and terminate of Membership may be applied without notice.

4.3.3 To qualify and upgrade the consecutive year of Membership account levelled on a higher tier. Minimum nights and stays at any Participating Hotels are required to upgrade in the next Membership level within a full calendar year.

4.3.4 Eligible stays at Participating Hotels do not included any stay at non-participating hotels and resorts or any other non-participating hotel brand owned, managed, operated, franchised or leased by Dusit Hotels & Resorts or its subsidiaries or affiliates.

4.3.5 Eligible rates are Dusit Best Available Rates, Corporate Rates, Package and Advance Purchase Rates excluding wholesale, Dusit employee and family rates, industry rates, contract rates, Dusit Gold free night and any other rate excluded by Dusit Hotels & Resorts or individual Participating Hotel at its sole discretion. Promotional rates and Long stay rates with a maximum of up to 14 days are considered as Eligible rates, effective for members' bookings made from 1 April 2017 onwards only.

4.3.6 Member earns eligible nights and spend for one room only per stay regardless of the number of rooms booked during the same stay period.

4.3.7 If more than one member stays in the same room, at an eligible rate, the eligible nights and spend will only be counted for one of the members.

5. Maintaining Account Information
5.1 When Member enrols in the Programme, Member will be assigned a Membership number and a password that will allow Member to access account information, detail of Benefits on www.dusitgold.com. Upon accessing www.dusitgold.com with a temporary password, Member will be required to change the pre-assigned password.

5.2 Member can change a pre-assigned password by updating their personal Membership profile online. If Member chooses to change a password, the password should be memorable password and should be a strong password to reduce the overall risk of security breach. Special characters such as @#$%^&*;:/ are not permitted. Dusit Hotels & Resorts is entitled to act on instructions received under Membership number and personal information. For security purposes, it is recommended that Member memorize password number and not write it down. Member is responsible for keeping password, Membership number and other account information confidential. Dusit Hotels & Resorts is not responsible for any usage of Member's account by anyone else using Member's password.

5.3 A Member must provide name or the Membership number and verify personal information prior to receive any account information. Individual account information will not be given to anyone other than the Member whose name appears on the Membership account unless required in connection with a law enforcement investigation or by legal process.

5.4 Any errors or omissions on transactions posted to Membership account must be reported in writing to Customer Service of the Programme within 90 days of the transaction in order for the Programme to reconcile the Membership account and make any required adjustments to Membership account. Member must enclose a photocopy of the applicable complete hotel bill and payment receipt when reporting any error or omission in Membership account.

5.5 If the Programme improperly and no reasonably cause denies Benefit, Dusit Hotels & Resorts's liability will be limited to the equivalent of the Benefit.

5.6 The Programme has the right to correct any Member stays posted in error.

5.7 Member is responsible for notifying the Programme of any address or name change. Name changes must be supported by a certified true copy of legal documentation, for example, marriage certificate, household registration, driver's license or legal court document.

6. COPYRIGHT AND TRADEMARK NOTICES
Any and all Intellectual Property associated with the Programme and its contents are the sole property of Dusit Hotels & Resorts. The Content is protected by Copyright, Trademark and other laws.

7. LIABILITY DISCLAIMER
The information, products, and services advertised to Members may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Dusit Hotels & Resorts makes no representations about the suitability of the information, products and services contained on any media as it is provided 'as is' without warranty of any kind.

Dusit Hotels & Resorts hereby disclaim all warranties (including those implied) and conditions of merchantability, fitness for a particular purpose, title, and no infringement with regard to the information, software, products, and services provided. In no event shall Dusit Hotels & Resorts be liable for any direct, indirect, punitive, incidental, special, or sequential damages arising out of or in any way connected with the use of the Programme or with the delay or inability to use the Programme, or for any information, products, and services obtained through this Programme, or otherwise, even if Dusit Hotels & Resorts have been advised of the possibility of damages.

8. NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Programme, you warrant that you will not use the Programme and/or the Benefit for any purpose that is unlawful or prohibited by these terms, conditions, notices or any applicable laws